Fingerprint Technician

Job Summary:

Perform biometric processing of fingerprints, photographs, and signatures to meet or exceed program accuracy and standards. 

Duties and Responsibilities 

• Successfully complete required biometric and data capture processes and paperwork on each customer

• Provide superior customer service to internal and external customers. 

• Verify customer identity and scan required documents into the database system.

• Record and track processing time for each applicant and ensure applicants are processed in the appropriate order. 

• Communicate with customers, employees, and other individuals to answer questions and make inquiries.

• Review files, records, and other documents to obtain information to respond to requests.

• Motivate and assist customers with enrollment needs. 

• Schedule, assign, confirm, and follow up on inquiries.

• Complete work schedules while arranging a time for walk-ins

• Establishes file, maintains, and retrieve files. as requested. 

• Light cleaning

• Performs other related duties as required. 

• Perform and assist in the collection process.

• Solve scheduling problems and troubleshoot complex situations.

Skills

• Ability to learn and adapt quickly to new technologies and operating procedures, as well as new services offerings and evolving work environments.

• Ability to work in a fast-paced, customer-facing environment while always maintaining professionalism.

• Ability to maintain a high level of productivity under minimal supervision.

• Committed to the highest level of ethics and integrity and providing customer privacy.

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